FAQs
FAQs - Tate & Taylor
Tate and Taylor are our co-founders. Taylor Hill adopted her labradoodle Tate in 2014. Tate lived a full and long life with lots of adventures but sadly passed away in 2023. His spirit and legacy lives on through the Tate & Taylor brand.
Our products are currently exclusively available through tateandtaylor.com.
No! We love cats and other animals too. Tate & Taylor is here to help celebrate the special bond between all pets and their humans.
FAQs - Orders
We currently offer domestic shipping in the contiguous United States. We are unable to ship to P.O. Boxes, APO, FPO, DPO, Alaska, and Hawaii at this time.
We currently do not ship internationally. We hope to be available in more countries soon! Join the Tate & Taylor community on Instagram @tateandtaylor and TikTok @tateandtaylor to let us know where to go next.
For all questions about your order, reach out to [email protected].
Yikes! Please contact our support team for assistance at [email protected].
We want to ship out your products as soon as possible, so we immediately begin processing your order as soon as it is placed. Unfortunately, that means once orders are submitted, they cannot be canceled or modified.
Find the status of a particular order and view your Order History on the Order Status tracking page under ‘My Account’.
We will email you a shipment notification along with a tracking number as soon as your package ships.
Oh no! Please contact us at [email protected].
We hate to hear that. Please contact us right away at [email protected].
Our Tate & Taylor support team is available Monday through Friday 9am to 5pm Eastern. Our support team is not available Saturdays and Sundays, or on federally-recognized holidays.
Unfortunately, once orders are submitted, they cannot be canceled or modified.
We accept Visa, Mastercard, American Express, Discover, and all other major debit and credit cards. We also accept Shop Pay.
If you have forgotten your password, please click on the “Forgot Your Password” button that appears on the account login page and follow instructions to reset it. Need more help? Contact us at [email protected].
FAQs - Contact Us
Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just email [email protected].
We are honored! Please email [email protected] and our content team will be in touch to talk about your proposal.
We are eager to meet you. Please email [email protected] and we will be in touch to learn all about your brand and geek out on pet stuff.
Interested in joining the Tate & Taylor team? We are always on the lookout for talented people to join our team. Send your resume to [email protected] and we'll reach out when a position aligns with your skill set.